Cancellation policy

Consumers have a fourteen-day right of cancellation.

Right of cancellation

You have the right to cancel this contract within fourteen days without giving reasons.

The cancellation period is fourteen days as of the day on which you or a third party authorized by you who is not the carrier took delivery of the goods. In order to exercise your cancellation right, you must inform us (Globo Handels GmbH, Gewerbestraße 3, 9184 Sankt Peter, webshop@globo-lighting.com, phone: +43 4253 32050237, fax: +43 4253 3205020) by means of an unambiguous statement (e.g. a letter sent through the mails, a fax or an email) of your decision to cancel this contract. You can use the included example cancellation form for this purpose, but this is not required. 

You can also fill out and send the example cancellation form or another unambiguous statement in electronic form via our web page using the Complaint portal. If you make use of this option, we will promptly send you a confirmation concerning receipt of the cancellation (e.g. by email).

For compliance with the cancellation period, it is sufficient for the notification expressing the exercise of your cancellation right to be sent before expiration of the cancellation period.

Consequences of cancellation

If you cancel this contract, we will refund to you all payments which we have received from you including shipping costs (with the exception of additional costs arising from your having selected a different type of delivery instead of the economical standard delivery we offer) without delay and at the latest within fourteen days of the day on which we received the notification of your cancellation of this contract. We will use the same form of payment for the refund as you originally chose for the original transaction except if we have agreed something to the contrary with you; in no case will you be charged any fees for the refund. We are entitled to refuse the refund until we have received the goods once again or until you have provided proof that you have dispatched the goods by return shipment to us, whichever occurs first.

You must send the goods back or hand them over to us at the latest in any case within fourteen days of the day on which you notified us of the cancellation of this contract. Compliance with the period is acknowledged if you dispatch the goods before expiry of the period. We will bear the costs for the return shipment of the goods. You are only obligated to pay for any possible loss in value of the goods if the loss of value is due to you having treated the goods in a manner that is unnecessary for testing the condition, properties and principle of operation of the goods.